Refund Policy
Clear conditions, stated before you pay.
1. Before work begins
If a case is declined after payment, or you cancel before work has started, the amount paid is returned in full.
2. After work begins
Once a case has been submitted, prepared or actively worked, the effort spent is not refundable. Because a platform's decision is outside anyone's control, an unsuccessful outcome alone is not grounds for a refund unless it was agreed otherwise for that specific order.
3. Partial refunds
Where only part of a multi-item order was delivered, the undelivered portion is refunded.
4. Underpayments and overpayments
An underpaid order stays on hold until the balance is covered. Overpayments are returned or credited against the order, whichever you prefer.
5. Raising a refund
Contact the operator with the order reference and a short explanation. Requests are reviewed individually and answered directly.
6. Chargebacks
Raise concerns directly first. Disputes opened without contact may end further work on the case.